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Search our Support Centre for help articles and more.
Fix a Problem
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- Can I track my order online?
- Yes you can to track your order now click here
- I haven't received my code?!
- If you have placed your order and not received your code you need to follow the steps below:
1) The first thing you need to do is to track your order to see whether your code is still being processed.
2) If there has been a problem with your order, for example we can’t find the code or there is an error it will say so in the online tracking. If there has been a problem simply contact us and we will refund you or suggest alternative options.
3) If your code is still processing and it’s taking longer that the estimated delivery time specified then please contact us.
To contact us click here
- How do I enter my code?
- To enter your code all you need to do is follow the instructions. To see the instructions for your phone and for tips and troubleshooting click here
- My code isn't working!!
- If you have entered the code we sent you and you are getting 'code error' please follow the steps be... Read More
- I entered the wrong information when I ordered?!
- If you entered incorrect information on the order form then your code is likely to fail. You will need to completely reorder the code. If you use the same email address that you used to place your first order you will receive a 15% discount.
To place your order again click here
- I want a refund!
- We can only provide refunds if:
1) We can’t find your code
2) If we have an error gene... Read More
- More questions on this topic...
Getting Started
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- What phones can you unlock?
- We can unlock almost any phone. Below is a list of phone makes we can unlock. To see if we can unlock your model, please click on your phone make below. If your phone make isn’t there then unfortunately we are unable to unlock it at this time.
Blackberry
HTC
Nokia
Samsung
Motorola
T-Mobile G1
LG
Sony Ericsson
- How long will it take for my code to be delievered?
- The lenght of time it takes for codes to be generated an emailed out depends on the make of phone you are getting unlocked. Please see below for a list of average delivery times:
Blackberry: 1-3 minutes
Nokia: 24 hours
Motorola: 6 hours
T-Mobile G1: 25 minutes
Samsung: 6 hours
LG: 6 hours
HTC: 25 minutes
- How can I pay for my code?
- You can pay for your 3 ways:
1) You can pay online via PayPal
2) You can pay onlineusing our secure online payment gateway. We accept all major credit and debit cards.
3) You can also place your order over the phone by calling us:
UK: +44 (0) 8454 090 401 (lines open 9am-1am Monday to Friday)
USA: +1-818-252-9292 (lines open 1am-5pm PST Monday to Friday)
- How can I buy an unlock code?
- Buying an unlock code for you phone is really easy. All you have to do is follow the steps below:
... Read More
- How will I receive my code?
- You will receive your code via email. When you fill out the order form, you specify which email address you would like the code sending to.
You can also view your code online by going to our online tracking page. Click here to track your order
- How do I find my IMEI number?
- To find your IMEI number type *#06# into your mobile keypad. It's a 15 digit number. You can also find it by looking under your battery.
- More questions on this topic...
More Information
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- What is phone unlocking?
- Carriers, providers and networks lock phones so customers have to use their network at their rates. ... Read More
- Benefits of phone unlocking
- Once you have unlocked your phone you will be free to choose any network and any SIM card you like. ... Read More
- Is unlocking legal?
- Mobile phone unlocking is legal. In the UK, USA and Canada it is not only legal, but very much accep... Read More
- Our Guarantee
- We are so confident that the unique unlock code that we generate for your phone will work; that if i... Read More
- Terms & Conditions
- 1. Price and Payments
1.1. The price for the service shall be the quoted price of the Seller, and p... Read More
- Can my cell phone be unlocked?
- GSM phones can be unlocked, but if your phone us a CMDA the chances of unlocking it are slim.
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Troubleshooting
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- Help for Blackberries
- If you are having trouble getting to the stage of entering your unlock code, try the following:
S... Read More
- Help for Motorola
- Model : All Motorola
1 - Switch ON your phone with a SIM card from a different carrier than the p... Read More
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